mj88 Privacy Policy

This Privacy Policy ("Policy") describes how mj88 ("mj88", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to individuals ("you", "your", "Player", "User") who access or use the mj88 website at mj88.lol and all associated services, features, and content offered on the platform.

This Policy applies to all personal data processed in connection with your use of the mj88 platform, regardless of the device or method through which you access it. It covers data collected at registration, during gameplay, through financial transactions, via customer support interactions, and through your general browsing of the mj88 website.

By registering on mj88 or continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood how mj88 processes your personal data as described herein. If you do not accept this Policy, you should discontinue your use of the mj88 platform and may request account closure in accordance with our Terms & Conditions.

This Policy should be read alongside the mj88 Terms & Conditions and Responsible Gaming Policy, both of which are available on this website and are incorporated by reference into this document.

For the purposes of applicable data protection laws, mj88 is the data controller responsible for the personal data you provide when using the mj88 platform. mj88 operates under an international gaming licence and processes personal data in accordance with the data protection requirements imposed by that licence.

As data controller, mj88 determines the purposes and means by which your personal data is processed. Where mj88 engages third-party service providers to process data on its behalf (for example, payment processors and identity verification providers), those third parties act as data processors and are contractually bound to process your data only in accordance with mj88's documented instructions and this Policy.

If you have any questions about how mj88 handles your personal data, or if you wish to exercise any of your data rights described in Section 11, please contact us at the address provided in Section 15 of this Policy.

mj88 collects personal data that is necessary for the operation of the platform, fulfilment of our licensing obligations, and delivery of a secure and personalised experience to Pakistani players. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where such data is volunteered by you in the context of a responsible gaming or self-exclusion request, in which case it is processed solely for the purpose of fulfilling that request.

mj88 collects your personal data through the following channels:

• Direct registration: When you create a mj88 account, you provide your name, date of birth, email address, mobile number, and city of residence directly through the registration form.
• KYC verification: When you submit identity documents (such as your CNIC) to complete Know Your Customer verification before your first withdrawal, we collect and store the information contained in those documents.
• Financial transactions: When you make a deposit via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Visa/Mastercard, transaction metadata is collected by our payment processing partners and shared with mj88 for reconciliation and compliance purposes.
• Platform usage: Your gameplay activity, session data, and account interactions are automatically recorded as you use the mj88 platform.
• Cookies and tracking technologies: As described in Section 10, mj88 uses cookies and similar technologies to collect technical data about your device and browsing behaviour on the mj88 website.
• Customer support interactions: When you contact mj88 via live chat or email, the content of that communication is collected and retained as part of your support record.
• Third-party sources: In limited circumstances — for example, where mj88 uses a third-party identity verification provider — we may receive data about you from that provider to supplement the information you have provided directly.

mj88 processes your personal data for the following purposes:

• Account creation and management: To register and maintain your mj88 account, including login authentication and account preferences;
• Identity verification and KYC compliance: To verify your age (21+), identity, and source of funds as required by our international gaming licence;
• Payment processing: To process deposits and withdrawals through JazzCash, EasyPaisa, and bank transfer channels in PKR;
• Game delivery: To operate casino games, cricket sportsbook markets, jackpot bingo, fishing games, and slots on the platform;
• Anti-money laundering (AML) and fraud prevention: To monitor transactions and betting patterns for suspicious activity, as required by our licensing obligations;
• Responsible gaming monitoring: To identify signs of problem gambling behaviour and to enforce deposit limits, cooling-off periods, and self-exclusion requests;
• Customer support: To respond to your enquiries, resolve disputes, and process complaints;
• Marketing and promotions: To send you information about mj88 bonuses, promotions, and new game launches — but only where you have given your explicit consent to receive such communications;
• Platform security and integrity: To detect and prevent unauthorised account access, cheating, collusion, and other prohibited conduct;
• Legal and regulatory compliance: To fulfil obligations imposed on mj88 by its international gaming licence, including mandatory reporting to licensing authorities.

mj88 processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity data, contact data, financial data, and gaming activity is necessary for the performance of the contract between you and mj88 — namely, the provision of online casino and sports betting services under our Terms & Conditions;
• Legal obligation: Processing for KYC verification, AML monitoring, and regulatory reporting is required for mj88 to comply with obligations imposed by our international gaming licence and applicable laws;
• Legitimate interests: Processing your technical data and communication data for platform security, fraud prevention, and customer support is carried out on the basis of mj88's legitimate interests in maintaining a safe and fair platform, provided those interests are not overridden by your fundamental data rights;
• Consent: Processing your data for direct marketing purposes, or for the use of non-essential cookies, is carried out only on the basis of your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time.

mj88 does not sell your personal data to third parties for their own marketing or commercial purposes. We share your personal data only in the following limited circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard processing partners receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial services regulations;
• Identity verification providers: Where mj88 uses a third-party KYC or document verification service, your identity data may be shared with that provider for the sole purpose of verifying your identity. Such providers are contractually bound to use your data only for this purpose;
• Technology and platform providers: Game software providers, hosting infrastructure providers, and customer support platform vendors may process certain data on mj88's behalf as data processors, strictly under mj88's instructions;
• Regulatory and licensing authorities: mj88 may be required to disclose your data to its licensing authority or to law enforcement agencies in response to a valid legal request, court order, or regulatory directive. mj88 will notify you of such a disclosure where legally permitted to do so;
• Fraud prevention and gaming integrity organisations: mj88 may share data with recognised gaming industry fraud prevention bodies or self-exclusion registers where required under our licensing obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of mj88's business, your personal data may be transferred to the acquiring entity, subject to the acquiring entity maintaining equivalent data protection standards.

mj88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active mj88 account, plus a minimum of five (5) years following account closure, as required by our international gaming licence for AML record-keeping purposes;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial regulations;
• Gaming activity logs: Retained for a minimum of three (3) years following your last active gameplay session, for dispute resolution and responsible gaming audit purposes;
• Customer support records: Retained for three (3) years from the date of the most recent support interaction;
• Marketing consent records: Retained for as long as you hold an active mj88 account, or until you withdraw your consent, plus one (1) year thereafter for compliance evidence purposes.

When the applicable retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, mj88 may retain and use the anonymised data indefinitely for statistical and analytical purposes.

mj88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• TLS 1.3 encryption on all data transmitted between your device and the mj88 platform;
• AES-256 encryption for sensitive data stored at rest on mj88 servers, including financial data and identity documents;
• Password hashing using industry-standard one-way cryptographic algorithms — mj88 staff never have access to your plaintext password;
• Two-factor authentication (2FA) available to all registered mj88 players via SMS verification;
• Role-based access controls ensuring that mj88 staff can only access personal data to the extent strictly necessary for their job function;
• Regular security audits and penetration testing of the mj88 platform infrastructure;
• Intrusion detection systems monitoring for unusual access patterns in real time.

Notwithstanding the above, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, mj88 will notify you without undue delay in accordance with the notification requirements of our licensing authority.

mj88 uses cookies and similar tracking technologies on the mj88 website to ensure the platform functions correctly, to maintain the security of your session, and — where you have given your consent — to improve your experience and understand how players use the platform.

The following categories of cookies are used on the mj88 platform:

• Strictly necessary cookies: These cookies are essential for the mj88 website to function and cannot be switched off. They are used to maintain your login session, remember your language preferences, and ensure the security of your connection. No consent is required for these cookies;
• Functional cookies: These cookies allow mj88 to remember choices you make (such as your preferred game lobby view or display settings) and provide an enhanced, more personalised experience. Consent is required;
• Analytics cookies: With your consent, mj88 uses first-party analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is collected in aggregated, anonymised form and is not used to identify you individually;
• Security cookies: These cookies help mj88 detect unusual login patterns, bot activity, and potential fraud attempts. They are classified as strictly necessary and do not require separate consent.

You can manage your cookie preferences at any time through your mj88 account settings or through your browser's cookie management tools. Please note that disabling strictly necessary cookies may affect the functionality of the mj88 platform. mj88 does not use third-party advertising cookies or track your activity across other websites.

Subject to applicable law and our licensing obligations, you have the following rights in relation to the personal data mj88 holds about you. To exercise any of these rights, contact mj88 support as described in Section 15.

mj88 will respond to all verified data rights requests within thirty (30) days. In complex cases, this period may be extended by a further two months, in which case mj88 will notify you of the extension and the reason for it within the initial thirty-day period. mj88 reserves the right to refuse requests that are manifestly unfounded, excessive, or that conflict with our mandatory legal retention obligations.

The mj88 platform is strictly for individuals aged 21 years and above. mj88 does not knowingly collect or process personal data belonging to any person under the age of 21. Age verification is performed during the KYC process using CNIC documentation, and accounts found to belong to underage individuals are immediately suspended.

If mj88 discovers that personal data has been collected from a person under the age of 21 without the knowledge of mj88's age verification controls, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned in accordance with our Terms & Conditions.

Parents and guardians concerned about underage access to online gambling are encouraged to use internet filtering software to restrict access to gambling websites. mj88 supports industry-wide underage gambling prevention initiatives and cooperates fully with any investigation involving suspected underage use of our platform.

As mj88 operates under an international gaming licence and uses globally distributed technology infrastructure, your personal data may be transferred to and processed in countries other than Pakistan. Such transfers are made only to the extent necessary for the operation of the platform and the fulfilment of our licensing obligations.

Where personal data is transferred internationally, mj88 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy. These safeguards include contractual data processing agreements with our service providers and, where relevant, reliance on adequacy determinations or recognised international data transfer frameworks.

By using the mj88 platform, you acknowledge and consent to the transfer of your personal data outside Pakistan as described in this section, where necessary for the operation of your mj88 account and the delivery of our services.

mj88 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new type of third-party sharing — mj88 will notify registered players via a prominent notice on the platform or by email at least seven (7) days before the revised Policy takes effect.

For minor or administrative changes that do not materially affect your data rights, mj88 may update this Policy without prior notice, updating the "Last reviewed" date at the top of the page. We encourage you to review this Policy periodically to stay informed about how mj88 handles your personal data.

Your continued use of the mj88 platform after a revised Policy has taken effect constitutes your acknowledgement of the revised terms. If you do not agree to any revision, you should discontinue your use of the platform and may request account closure as described in our Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how mj88 has handled your personal data, please contact our Data Privacy team through any of the following channels:

• Live Chat: Available 24/7 from within the mj88 platform — the fastest way to reach our support team for urgent data requests;
• Email: [email protected] — please mark the subject line "Data Privacy Request" or "Privacy Complaint" for priority routing. We aim to respond within five (5) business days.

When submitting a data rights request, please provide sufficient information to allow mj88 to verify your identity before processing the request. This typically means providing your registered mj88 username and the email address or mobile number associated with your account.